We love the work we do and more importantly, we love our clients! Our goal with every positioning and process package, online brand experience (website) and sales funnel we develop is that our client is happy. We are committed to carry out their vision until they are completely satisfied. If for some reason you are not satisfied with the work we are doing, please let’s chat. Share your concerns and we will do everything we can to resolve them.
Refunds & Cancellations
Payments for packages and projects can be made in increments as a courtesy to our client. Once the first payment or deposit is made, you have 3 business days to cancel the project and receive a refund. Cancellations must be received in writing along with an explanation within 3 business days of initial payment. All other payments and deposits are non-refundable. If a project is canceled or postponed, all monies paid are retained by Wallace Marketing Group and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Payments are due immediately upon receipt of an invoice and can be paid via credit card or check made out to Wallace Marketing Group. If payment has not been received 10 days after the invoice date, you will receive a reminder email. Payments not received 30 days after the invoice date will cause your account to be considered past due and late fees of 10% per month will apply.
In the instance when the client makes changes or additions to the scope of work, project direction, timeline, strategy, deliverables, etc. additional fees may be incurred. These fees will be discussed with the client and approved prior to moving forward with the change order.
There are no refunds for monthly services such as consulting, website or sales funnel maintenance, Facebook ad management, blog development, and the like. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. Monthly contracts are usually set in 6 month increments and can be canceled at any time by either party given 30-days written notice.
Clients shall indemnify and hold harmless Wallace Marketing Group LLC (and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees) from any and all claims, damages, liabilities, costs, and expenses (including, but not limited to, reasonable attorneys’ fees and all related costs and expenses) incurred by Wallace Marketing Group as a result of any claim, judgment, or adjudication against Wallace Marketing Group related to or arising from (a) any photographs, illustrations, graphics, audio clips, video clips, text, data or any other information, content, display, or material (whether written, graphic, sound, or otherwise) provided by Client to Wallace Marketing Group (the “Customer Content”), or (b) a claim that Wallace Marketing Group’s use of the Client Content infringes the intellectual property rights of a third party. To qualify for such defense and payment, Wallace Marketing Group must: (i) give Client prompt written notice of a claim; and (ii) allow Client to control, and fully cooperate with Client in, the defense and all related negotiations.
The parties agree to hold each other’s Proprietary or Confidential Information in strict confidence. “Proprietary or Confidential Information” shall include, but is not limited to, written or oral contracts, trade secrets, know-how, business methods, business policies, memoranda, reports, records, computer retained information, notes, or financial information.
Chargebacks or Payment Disputes
If we receive a chargeback or payment dispute (i.e. PayPal, Stripe or Square Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand the refund policy prior to making a payment.
By making a payment, you are therefore signing up for our services AND acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.